Privacy Policy

We care about your privacy and the security of your personal data. In implementation of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation), we guarantee you particularly transparent and fair processing of your personal data.
In this Privacy Policy, you can familiarize yourself with your rights and information about the processing of your personal data.
The controller of your personal data is UAB "Rehalinija", legal entity, code 304782142, address Suarių pr. 38-25, LT-49224, Kaunas, contact phone no. +37062611553, e-mail address: info@rehastar.com.

1. HOW HAVE WE CHANGED SINCE THE NEW LAW CAME INTO FORCE?
1.1. since the beginning of our activity, we have taken care of the security of your personal data, so there are no fundamental changes in our activity. After the new regulation came into force, we only had to supplement your rights with the new rights. We will continue to adhere to all of the following personal data protection principles:
1.1.1. process personal data in a lawful, fair and transparent manner (principle of lawfulness, fairness and transparency);
1.1.2. collect personal data for specified, clearly defined and legitimate purposes and not further process it in a manner incompatible with those purposes (purpose limitation principle);
1.1.3. ensure that the personal data processed are adequate, appropriate and necessary only for the purposes for which they are processed (principle of data minimization);
1.1.4. ensure that the personal data are accurate and updated as necessary; take all reasonable steps to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay ( accuracy principle);
1.1.5. keep personal data in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (principle of limitation of storage period);
1.1.6. process personal data in a manner that ensures appropriate security of the personal data by applying appropriate technical or organizational measures, including protection against unauthorized or unlawful data processing and against accidental loss, destruction or damage (principle of integrity and confidentiality).

2. WHAT PERSONAL DATA DO YOU NOT COLLECT AND PROCESS ABOUT ME?
2.1. we do not collect or store your browsing history on third party websites
2.2. we do not transmit any data about your browsing on our website that could identify you personally.

3. WHAT PERSONAL DATA DO YOU COLLECT AND PROCESS?
3.1. we only collect and process adequate and appropriate personal data from you that is necessary to achieve the purposes for which it is processed
3.2. personal data that we collect and process when you shop:
3.2.1. if you make a purchase in our online store rehastar.com without creating an individual account, we collect the following personal data from you for the purpose of concluding and processing the contract:
Name;
surname;
Telephone number;
E-mail address;
The delivery address of the goods you have purchased.
3.2.2 We will only ask you to provide the delivery address of the goods if you wish us to deliver the goods to the address provided for your convenience when placing the order.
3.3. when you make an installment purchase, you enter into a contract directly with the InBank Moki Lizingas organization and your data will be processed in accordance with the applicable law, including the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council), the Law on Legal Protection of Personal Data, the Law on Financial Institutions of the Republic of Lithuania, the Law on Prevention of Money Laundering and Terrorist Financing, the Law on Electronic Communications and other applicable laws, this Policy and the terms of the contracts concluded with you. 3.4 Personal data that we collect and process when you create an account in our online store without making a purchase:
3.4.1 In order to make shopping in our online store rehastar.com as convenient and fast as possible, you can create a personal account. When you create a personal account, we collect and process the following data:
Name;
surname;
E-mail address;
Telephone number;
IP address.
3.5. we collect and process personal data that you have voluntarily provided to us:
3.5.1. by creating an account in our online store rehastar.com, you may provide additional personal data that is not mandatory for the purchase of goods and may be used to send you birthday greetings, to be the first to send you general and personalized offers, to allow you to participate in promotions and programs organized by us or to facilitate other purchases:
3.5.2 In addition, you can provide us with the following information:
Gender;
Date of birth;
Payment card details stored in your personal account.

3.6 Other personal data that we collect and process when you use our online store:
3.6.1 When you shop in our online store, we also collect and process the following data for you
Purchase history;
History of behavior in the online store;
IP address;
Payment history;
The history of communication between you and us, including electronic correspondence and records of telephone conversations.
Basic information about third parties who receive the item(s);
3.6.2 You may nominate another person to collect your purchased goods, provided that person has given their consent. By providing us with the information about third parties collecting the goods, you confirm that you have their consent to the transfer, use and processing of their personal data.

4. FOR WHAT PURPOSE DO YOU COLLECT AND PROCESS MY PERSONAL DATA?

4.1. we will only collect your personal data for specified, clearly defined and legitimate purposes and will not further process it in a way that is incompatible with those purposes
4.2. your personal data will be processed for the purpose of initiating a contract:
4.2.1 If you create a personal account in our online store but have not yet purchased anything, you can return to it at any time and continue shopping without additional registration. In order to give you the opportunity to extend your purchase at any time, we collect and process your personal data:
Name;
surname;
Telephone number;
E-mail address;
IP address.
4.2.2 For this purpose, you may provide additional personal data, which we will only process after you have entered and saved them in your personal account.
4.3. your personal data will be processed for the purpose of concluding and executing the contract:
4.3.1. in order to be able to sell you the goods you have selected in the electronic store rehastar.com, it is necessary for us to process the following personal data:
Name;
surname;
Telephone number;
E-mail address;
the delivery address of the goods you have purchased;
IP address.
4.3.2 We will only ask you to provide the delivery address of the goods if you wish us to deliver the goods to the address provided for your convenience when placing your order.
4.4. your personal data will be processed for the purpose of service improvement and performance analysis:
4.4.1. we want to make the use of our e-shop rehastar.com as easy and convenient as possible for you, therefore we conduct a continuous analysis of our activities, in which we analyze and process the following personal data from you:
Purchase history;
Browsing history in our online store;
Payment behavior;
Feedback on the products you have purchased;
Answers you have given in surveys;
The history of communications between you and us, including electronic correspondence and records of telephone conversations.
4.5. your personal data will be processed for the purpose of providing general and personalized offers and profiling:
4.5.1. in order to provide you with general offers for goods and for lotteries, promotions and projects organized by us, we process the following personal data about you:
Name;
Telephone number;
E-mail address;
Delivery address;
History of delivery methods;
Device identification numbers.
4.5.2 You have the right to object at any time to us processing your personal data for general and individualized offers of goods and for promotions and projects organized by us. You can object to the processing of your personal data for the above-mentioned purposes by sending your objection in writing to info@rehastar.com.
4.6. your personal data will be processed for the purpose of dealing with your inquiries and questions:
4.6.1. in order to provide you with high quality services and to ensure a comprehensive service, we also process your personal data that you have provided to us when creating a personal account and shopping to handle your questions and queries.
4.7. for the purpose of providing warranty services:
4.7.1 When you shop at our online or physical store and purchase certain products, they will come with a warranty service. If you contact our warranty service for this purpose, we will collect and process the following personal data:
Name;
surname;
Telephone number;
E-mail address:
Delivery address;
Order information.
4.7.2 In the event that you do not want us to process the personal data provided for the purpose of warranty service, we recommend that you contact the warranty service companies directly.

5. IS THE COLLECTION AND PROCESSING OF MY PERSONAL DATA LAWFUL?
5.1. we assure you that we only collect and process your personal data on a lawful basis, i.e. we only collect and process your personal data:
5.1.1. when you purchase goods, a purchase and sale agreement is formed between you and us and we process your data on this basis;
5.1.2 After you have registered in our online store and created a personal account, we process your data in order to prepare you for future purchases;
5.1.3 After you have given your consent to the processing of your personal data;
5.1.4. in accordance with the requirements of the laws applicable to us
5.1.5. according to the authorized institutions of the state.

6. CAN I DISAGREE WITH THE PROCESSING OF MY PERSONAL DATA AND STILL USE THE REHASTAR.COM ELECTRONIC STORE?
6.1. you can object to the processing of your additional personal data, which is only intended for analysis and marketing purposes, at any time. However, without the mandatory data to fulfill the order, it is not possible to complete the purchase, as we cannot fulfill such an order.

7. WHO WILL MY PERSONAL DATA BE SHARED WITH?
7.1. personal data will only be disclosed to reliable third parties with whom we have concluded contracts and only to the extent necessary for the provision of the service. In order to be able to offer you suitable services, we transfer your personal data to the following partners:
7.1.1 To companies providing courier services that deliver goods to you at the addresses you provide;
7.1.2. to suppliers of goods who deliver the goods directly to you
7.1.3 To companies that offer financial services with which you conclude contracts for the purchase of goods in installments;
7.1.4 To companies that provide warranty services;
7.2. we also share your personal data with:
7.2.1. the procedure for law enforcement authorities provided for in the legal acts of the Republic of Lithuania;
7.2.2. state institutions and courts, if applicable legal acts provide for such an obligation.

8. HOW LONG WILL MY PERSONAL DATA BE STORED?
8.1. your personal data will be stored as long as it is necessary for the performance of the sales contract, but at least as long as required by the legal acts regulating our activity. Your personal data processed with your consent to such data processing will be processed and stored until you withdraw your consent.

9. HOW CAN I FIND OUT WHAT PERSONAL DATA IS BEING PROCESSED?
9.1. you have the right to access your personal data processed by us. You can familiarize yourself with the personal data processed about you in the following ways:
9.1.1. by sending us a request by e-mail: info@rehastar.com;
9.1.2. by contacting us by phone: +37062611553.

10. HOW CAN I CHANGE/CORRECT MY PERSONAL DATA?
10.1. if you find that your personal data is incorrect or incomplete and you wish to change or correct it, you can do so in the following ways:
10.1.1. in your personal account in the My Profile editing environment;
MY PROFILE -- EDIT <lock>></lock> PROFILE
10.1.2. by sending us a request by email: info@rehastar.com
10.1.3. by contacting us by phone: +37062611553.

11. CAN I REQUEST THAT YOU DELETE MY PERSONAL DATA?
11.1. you have the right to request that we no longer process and delete your personal data. Your personal data will be deleted upon receipt of your request.
11.2. we are sorry, but your personal data will not be deleted from our database if we determine after receiving your request that:
11.2.1. your personal data is necessary to achieve the purposes for which it was collected or processed;
11.2.2. you have not withdrawn your consent to the processing of your personal data
11.2.3. you have not consented to the processing of your personal data, but this data processing is necessary for our legitimate interests;
11.2.4. we are obliged to process your personal data under applicable European Union and Member State law
11.2.5 We need to process your data for the establishment, exercise or defense of legal claims.
11.3. you can submit a request for deletion of your personal data in the following ways:
11.3.1. in your personal rehastar.com account;
11.3.2. by sending us a request by e-mail: info@rehastar.com;
11.3.3. by contacting us by phone +37062611553.

12. CAN I RESTRICT THE RIGHT TO PROCESS MY PERSONAL DATA HOW?

12.1. you have the right to restrict the processing of your personal data by us. After you have restricted the processing of your personal data, we will no longer perform any actions with your personal data, with the exception of storing your personal data. You can restrict the processing of personal data in at least one of the following cases:
12.1.1. your personal data is inaccurate (processing of your personal data in this case is limited to verifying the accuracy of the data);
12.1.2. your personal data is processed unlawfully, but you do not consent to your data being erased
12.1.3. your personal data is required to assert, enforce or defend legal claims
12.1.4. your personal data is processed against your objection to the processing of this personal data (data processing is restricted on this basis until it has been checked whether the reasons for which we process your personal data outweigh yours).
12.2. you can restrict the processing of your personal data in the following ways:
12.2.1. by submitting a request to us via your personal rehastar.com account;
12.2.2. by sending us a request by e-mail: info@rehastar.com;
12.2.3. by contacting us by phone: +37062611553.

13. CAN I WITHDRAW MY CONSENT AND HOW DO I DO THIS?
13.1. you can withdraw your consent to the processing of your personal data at any time. You can withdraw your consent in various ways:
13.1.1. in your personal account, in the editing environment of my profile
MY PROFILE -- EDIT <lock>></lock> PROFILE, uncheck the box next to your consent.
13.1.2. by sending us a request by e-mail: info@rehastar.com;
13.1.3. by contacting us by phone: +37062611553;

14. WHAT IS THE RIGHT TO DATA PORTABILITY? HOW CAN I USE IT?
14.1. the right to data portability means that you may receive the personal data you have provided to us, which we process automatically, in a structured, commonly used, computer-readable and interactive format. If technically feasible, your data may be transferred directly to another person specified by you at your request.
14.2. you may make a request for the transfer or disclosure of personal data in a structured format in the following ways:
14.2.1. via your personal rehastar.com account;
14.2.2. by sending us a request by e-mail: info@rehastar.com;
14.2.3. by sending us a request by phone: +37062611553.

15. HOW CAN I MAKE A REQUEST TO EXERCISE MY RIGHTS?
15.1. you can send us requests regarding the processing of your personal data in the following ways:
15.1.2. via your personal rehastar.com account;
15.1.3. by sending us a request by e-mail: info@rehastar.com;
15.1.4. by sending us a request by phone: +37062611553;
15.2. in our system we identify you by your e-mail address. When you submit a request to us in one of the above ways, you always provide your e-mail address for which the information collected is provided. If you do not provide an e-mail address or if it does not match the e-mail address of the person who submitted the request, we will not be able to properly identify you and provide the information you have requested or fulfill your request.
15.3. you can find the request forms by logging into your personal account in the profile editing environment.
15.3.1 If you believe that your rights have been violated, you can contact the state supervisory authority for the protection of personal data to protect your rights.

16. WHAT ARE COOKIES?
16.1. cookies are small text files that are sent to your device when you visit a website. Cookies help us to recognize your device and help us to improve the functionality of our website and make it easier to use.