Frequently Asked Questions
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Are your prices inclusive of VAT?
Yes.
How much does it cost to deliver the product?
Delivery in the territory of Lithuania (except Neringa municipality) is free of charge.
Is it possible to purchase goods on behalf of the company and receive an invoice?
If you want to receive an invoice on behalf of the company, in the last step of the purchase you need to choose to purchase as a "Legal Entity". Enter the required company details, save them and select the payment and delivery method. We will send you an invoice by e-mail. by mail when your order is finally completed. Please note that once you place your order, you will not be able to change your company details. If you have updated the company's details after placing the order and you need an invoice with the changed details, please contact us by e-mail. email - info@rehastar.com
What are your working hours?
Monday - Friday we are open from 08:00 to 17:00. Lunch break: 12:00 to 13:00.
What is the minimum cart amount?
The minimum amount of the cart is 20 Eur with VAT, if you order for such an amount, you will be able to order delivery to the selected address.
What if I can't find the information I'm interested in in the product description?
If you do not find the information you need about the product in our range, please contact us by e - mail. email info@rehastar.com or call us at +37062611553 with the exact brand name.
Is it possible to add to the shopping cart already placed?
An already completed and paid cart cannot be topped up.
Is it possible to change the address, method, date or time of an order that has already been placed?
For change of address, date, time, please contact tel. no. +37062611553, if the order is not completed, our staff will help to change the required information.
How to cancel an order?
To cancel an order that has already been made and paid for, please contact tel. no. +37062611553, if the order is not completed, our staff will help to change the required information.
What if I received poor quality goods and want to return them?
If you choose home delivery, you can immediately return the defective goods to the courier before he has left. If you have noticed after the courier's departure that the received goods are of poor quality, please contact us by phone: +37062611553 or e-mail no later than 72 hours from the time of delivery or collection of the goods. email: info@rehastar.com, sending a photo of the defective product and outlining the situation.
How long does it take to get a refund for undelivered, substandard or returned goods?
The resulting overpayment for undelivered, defective or returned goods is returned within 1-3 business days to the bank account from which the payment was made.
What are cookies?
A cookie is a small file that is sent to your device when a user visits a relevant website. With the help of cookies, the website recognizes the user's device (for example, the next time the user visits this website), thus enabling the user to browse the website and / or provide certain information about the use of the website to the website owner.