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1. GENERAL PROVISIONS
1.1 These Rules for the purchase and sale of goods (hereinafter - the Rules) determine the mutual rights, obligations and responsibilities of a person (hereinafter - the Buyer) purchasing goods in https://rehastar.com/ online store (hereinafter - the Store) and UAB Rehalinija, legal entity code 304782142, VAT taxpayer code LT100011829012, registered office address - Šiaurės pr. 38-25, LT - 49224, Kaunas, Lithuania (hereinafter - the Seller), as well as other provisions relating to the purchase of goods in connection with the purchase of goods in the Store by the Buyer.
1.2 The Buyer may purchase goods in the Shop only after accepting the Terms and Conditions. Once the Buyer confirms his/her acknowledgement of the Terms and Conditions, he/she undertakes to abide by and comply with them. By purchasing goods in the Shop, the Buyer agrees to the application of the Terms and Conditions and confirms that he has understood them. In the event that the Buyer has not read and/or understood the Terms and Conditions or has not agreed to them, the Buyer may not purchase in the Shop.
1.3 The Goods shall be sold and delivered within the territory of the Republic of Lithuania and abroad.
1.4 The Seller has the right to change the Terms and Conditions, so please read these Terms and Conditions carefully each time before ordering and/or purchasing Goods in the Shop. Amendments to the Terms and Conditions shall come into force after their publication in the Shop. If the Buyer uses the Shop in any way after the posting of amendments to the Terms and Conditions, the Buyer shall be deemed to have accepted all amendments to the Terms and Conditions.
2. CONCLUSION OF THE SALE AND PURCHASE AGREEMENT
2.1 The Shop is open to purchases by Buyers who have provided the details requested by the Shop. Before submitting the data, the Buyer is obliged to get acquainted with the Shop's Privacy Policy. Once the Buyer has submitted the data to the Shop, it shall be deemed that the Buyer has read the Privacy Policy and agrees with it. You also confirm that you are at least 16 years of age or, in the alternative, that you are using the Shop with the consent or permission of your parent or guardian.
2.2 The Buyer shall provide his/her data on the designated form of the Shop, entering the necessary information. The data may only be submitted on behalf of the Buyer. The Buyer is solely responsible for the correctness, confidentiality and/or preservation of the data.
2.3 In order to purchase the Goods, the Buyer shall place an order in the Shop. A contract of sale shall be concluded for each order placed by the Buyer.
2.4 The Sale and Purchase Agreement between the Buyer and the Seller shall be deemed to be concluded when the Buyer: (i) forms a shopping cart in the Shop in accordance with the instructions provided by the Seller; (ii) specifies the delivery address; (iii) after having read the Terms and Conditions, selects the payment method and pays for the order; and (iv) the Seller confirms the Buyer's order by showing and/or sending a confirmation notice and VAT invoice. In cases where the Buyer does not accept all or part of the Terms and Conditions, the Buyer must not place the order.
2.5 The Contract shall remain in force until the obligations under this Contract have been fully performed. Upon confirmation of the Buyer's order, the Buyer undertakes to pay the price of the Goods and to accept the Goods ordered from the Shop. The contract of sale and purchase shall be deemed to be fulfilled when the goods are handed over to the Buyer in accordance with the procedure set out in the Rules and the legislation of the Republic of Lithuania.
2.6 The Seller may not confirm the Buyer's order if the Seller does not have the goods desired by the Buyer, the Buyer does not meet the requirements for the purchase of the goods, the Buyer has not confirmed his/her acceptance of the Terms and Conditions, the Buyer is making bulk purchases, and/or for any other reasons that may be individually specified to the Buyer. Wholesale purchases may be deemed to be such purchases where unusually large quantities of goods are ordered or where goods are ordered at an unusual frequency, as well as in accordance with other established criteria.
3. RIGHTS AND OBLIGATIONS OF THE BUYER
3.1 The Buyer has the right to:
3.1.1.1. to make purchases in the Shop in accordance with the Rules, other instructions of the Seller and the legislation of the Republic of Lithuania;
3.1.2. to return and (or) replace defective and (or) improperly assembled goods;
3.1.3. where the Buyer is a consumer - to withdraw from the contract of sale and purchase of goods concluded with the Seller in the Shop by notifying the Seller in writing within 14 (fourteen) days from the date of ordering the goods. In this case, the Buyer shall return the goods to the Seller. The Buyer shall have the right to withdraw from the contract of sale of goods with the Seller and to return the goods only if the goods have not been used, damaged or their appearance has not been substantially altered, i.e. the appearance of the goods or the packaging has been altered only to such an extent as is necessary to inspect the goods received (this shall not apply to the return of goods which are of poor quality). The procedure for exercising the right of withdrawal and for returning the goods in the event of withdrawal is set out in the section of these Terms and Conditions entitled "Right of withdrawal. Return of Goods";
3.1.4. other rights provided for in the Terms and Conditions and/or the legislation of the Republic of Lithuania.
3.2 The Buyer undertakes:
3.2.1. to pay the price of the goods and their delivery, as well as other payments (if any, specified at the time of conclusion of the contract) and to accept the ordered goods;
3.2.2. to update the data provided and stored by the Buyer in the Shop without delay in the event of any changes;
3.2.3. not to make bulk purchases or use the Shop in any manner that may jeopardise the proper functioning, security, integrity or accessibility of the Shop or restrict the use of the Shop by others;
3.2.4. to comply with other provisions of the Rules and the legislation of the Republic of Lithuania
4. RIGHTS AND OBLIGATIONS OF THE SELLER
4.1 The Seller has the right to:
4.1.1. limit or suspend the Buyer's access to the Shop without prior notice if the Buyer attempts to impair the operation or stable functioning of the Shop and/or violates its material obligations set out in Clauses 3.2.1, 3.2.2, 3.2.3 of the Rules. The Seller shall not be liable for any losses incurred by the Buyer in connection therewith;
4.1.2. restrict bulk purchases;
4.1.3. in important circumstances, temporarily or permanently discontinue the operation of the Shop, modify the Shop or individual parts thereof, its contents in whole and in any way, restrict purchases therein, change the website of the Shop without prior notice to the Buyer. The Seller shall not be liable for any adverse effects on the Buyer caused by such actions. The provisions of this clause shall not apply to already concluded Purchase and Sale Agreements as defined in clause 2.4 of the Regulations;
4.1.4. change the Terms and Conditions, the prices of the Goods, the Conditions of Purchase and/or any other instructions relating to the Shop. Changes shall be announced in the Shop. The provisions of this Clause shall not apply to already concluded Purchase and Sale Agreements as defined in Clause 2.4 of the Terms and Conditions.
4.2 The Seller undertakes:
4.2.1. to use its best endeavours to enable the Buyer to make proper use of the services provided by the Shop. The Seller makes no warranty that the operation of the Shop will be uninterrupted or that the transmission of data will be error-free. The Seller shall be liable for the Buyer's direct damages related to malfunctions of the Shop and/or data transmission errors, if caused by the Seller's intentional actions;
4.2.2. respect the Buyer's privacy, protect the confidentiality of his/her data, except for the cases stipulated by the laws of the Republic of Lithuania and the Privacy Policy of the Shop;
4.2.3. due to important circumstances (e.g. technical difficulties, due to which the prices, quantities or other essential information of the ordered goods were incorrectly indicated in the Shop, the ordered goods could not be delivered, etc.), unable to provide the Buyer with the ordered goods, undertakes to offer analogous or, as far as possible, similar goods. The Parties agree that if the Buyer refuses to accept goods which are analogous or similar in quality, the Seller undertakes to refund the Buyer within 14 working days of receipt of the Buyer's refusal.
5. PRICES AND PAYMENT OF GOODS
5.1 The prices of the Goods in the Shop and/or in the order are quoted in the national currency, euro, inclusive of VAT (value added tax).
5.2 The Goods shall be sold to the Buyer at the prices prevailing in the Shop at the time of placing the order. The specific price of the Goods and the amount payable for the Goods shall be displayed to the Buyer when the shopping cart is formed. If the Buyer does not agree with the price displayed, the Buyer must not proceed with the ordering procedure.
5.3 Only in exceptional cases, in the event of errors in technological solutions, if the actual selling price of the goods is lower than the price of the goods indicated in the Shop, the Seller shall sell the goods at the lower price. If the actual selling price of the goods is higher than the price of the goods indicated in the Shop, the Seller may, at its option, either reject the order for such goods or contact the Buyer to ask whether the Buyer agrees to purchase the goods at the higher price.
5.4 The delivery charge is not included in the price of the Goods as stated in the Shop. The Buyer shall be liable to pay the price for the delivery of the Goods depending on the method of delivery chosen. If the Buyer purchases the Goods for the amount stated in the Shop, delivery of the Goods is free of charge.
5.5 When purchasing goods in the Shop, payment may be made in the following ways:
5.5.1. by prepayment by bank transfer to the Seller's specified account via the electronic banking system used by the Buyer;
5.5.2. credit cards.
5.6. After selecting these payment methods, the Buyer will be redirected to his/her e-banking page or credit card provider's page. There, the Buyer will need to confirm the order form prepared and/or provide additional information required for payment. The login details and information entered by the Buyer on these pages are only used for payment procedures and this information is not displayed or passed on to the Seller. Once payment has been made, the Buyer will be shown the result of the payment in the Shop.
6. DELIVERY OF GOODS
6.1 Delivery of the Goods shall be carried out in Lithuanian and foreign territories through the Seller's shipping companies for a fee specified in the Shop.
6.2 The amount of the delivery fee depends on the method of delivery and the shipping company chosen by the Buyer.
6.3. Goods which are in stock shall be delivered to the Buyer after order confirmation within 7 working days in the territory of Lithuania, and to foreign territories - usually within 10 - 15 working days. If the goods are out of stock, the Buyer will be informed about the possible delivery time. The Seller undertakes to make every effort to deliver the goods as soon as possible. The Seller does not guarantee that the goods will in all cases be delivered within the delivery times specified in the Terms and Conditions and/or elsewhere in the Shop, as well as within the delivery times individually specified to the Buyer, in particular if the ordered goods are not in the Seller's warehouses. Before placing an order, please note the holidays and rest days in Lithuania and Europe, which may affect the delivery time, i.e. possible delivery delays (1-2 days).
6.4 The possible date of delivery of the Goods to the Buyer shall be specified in the Seller's order confirmation.
6.5 When the parcel is delivered to the post office of the Buyer's choice, the courier sends the codes for the collection of the parcel by SMS and/or email. Where the goods are delivered to a post office, the Buyer must collect the goods from the post office within the time limit specified in the courier's SMS and/or email. Failure to collect the goods within the time limit set out in this Clause of the Rules shall result in the cancellation of the order by the Seller without prior notice, termination of the contract of sale of the goods, and the amounts paid shall be refunded to the Buyer within 14 calendar days from the date of cancellation of the order.
6.6 When the goods are delivered to the Buyer's address, if the Buyer notices any discrepancies in the quantity, quality or assortment of the goods, the Buyer shall note this on the data forms of the person who delivered the goods, shall immediately inform the Seller at the telephone number or e-mail address specified in these Terms and Conditions and shall have the right not to accept the goods.
6.7 If the Buyer has no complaints, the Buyer must sign the data forms of the person who delivered the consignment. In this case, the goods shall be deemed to have been delivered properly and to be of satisfactory quality.
6.8 When goods are delivered to the Buyer at the address specified by the Buyer, if damage to the packaging of the consignment is detected, but no discrepancy in the quantity, quality or range of the goods has been detected, the Buyer must note the damage to the packaging of the consignment on the data forms of the person who delivered the consignment. In this case, the goods shall be deemed to have been delivered in damaged packaging, but the quantity, quality and assortment of the goods are in conformity with the terms and conditions of the contract of sale and the delivery of the goods is deemed to have been properly made.
6.9 Upon delivery of the goods to the address specified by the Buyer, the goods shall be deemed to have been handed over to the Buyer, irrespective of whether the goods are actually received by the Buyer or by any other person who has received the goods at the address specified. In the event that the Buyer is unable to collect the goods himself and the goods have been delivered to the address indicated and on the basis of other information provided by the Buyer, the Buyer shall not be entitled to claim against the Seller for delivery of the goods to the wrong person. If the goods are not delivered on the scheduled delivery date, the Buyer shall inform the Seller immediately, but no later than the day after the scheduled delivery date. Otherwise, the Buyer shall forfeit the right to make claims against the Seller in respect of late delivery and/or non-delivery of the goods.
6.10. The Seller shall be exempt from liability for breach of the time limits for delivery of the Goods if the Goods are not delivered to the Buyer or are not delivered on time due to circumstances beyond the Buyer's control.
7. PRODUCT QUALITY AND GUARANTEE
7.1 The characteristics of the goods sold shall be set out in general terms in the description of the goods accompanying each item. If the characteristics or qualities of the goods are stated differently in the title and the description and contradict each other, the correct information shall be deemed to be given in the description.
7.2 The Seller shall not be liable for the fact that the colour, shape or other parameters of the Goods in the Shop may not correspond to the actual size, shape and colour of the Goods due to the characteristics of the electronic devices used by the Buyer or other technical reasons, as well as taking into account the reasonably possible discrepancies in appearance.
7.3 Unless otherwise stated in the Shop, the Goods shall be subject to the normal 2-year quality guarantee. Other terms and conditions than the normal warranty may be stated in the description of the Goods.
8. RIGHT OF WITHDRAWAL. RETURN OF GOODS
8.1 The Buyer shall not have the right to withdraw from the contract of sale and return the Goods to the Seller:
8.1.1. which do not comply with the conditions set out in paragraph 8.5 of the Regulations;
8.1.2. other perishable goods or goods with a short shelf life;
8.1.3. packaged goods which have been unpacked after delivery and which are unsuitable for return for hygiene or health reasons;
8.1.4. other goods which the Seller has the right to refuse to accept in accordance with applicable law.
8.2 The Buyer (consumer) shall have the right to withdraw from the contract of sale concluded by means of electronic communications within 14 (fourteen) days from the date of delivery (receipt) of the goods, without stating a reason, as provided for in Clause 3.1.3 of the Rules. When withdrawing from the contract, the Buyer may either use the model withdrawal form approved on 30 April 2014. 1R-154 issued by the Minister of Justice of the Republic of Lithuania on April 04, 2014 and available at https://www.e-tar.lt/portal/lt/legalAct/dad7f330d05511e3a8ded1a0f5aff0a9, or fill in and submit a free-form notice of withdrawal from the contract to info@rehastar.com. The free-form notice of withdrawal must contain the following information:
8.2.1. Your name and address;
8.2.2. the goods to be returned;
8.2.3. your order number;
8.2.4. the date of the goods ordered/received;
8.2.5. the account number, if you wish the refund to be made to a bank account other than the one from which you purchased the returned goods.
8.3 The model withdrawal form or free-form request must be accompanied by a document confirming the purchase and sale of the goods from the Seller (VAT invoice, payment card statement or other) (hereinafter referred to as the document of purchase and sale of goods). If the Buyer purchases several goods in one contract, the Buyer's right of withdrawal shall apply to all the goods or to one or more of them.
8.4 The Goods shall be returned by parcel service no later than 14 (fourteen) days after the notice of withdrawal is given to the Seller. The Buyer shall be responsible for ensuring that the Goods are properly packed for return. The Buyer shall bear the direct costs of returning the goods.
8.5 The Seller hereby informs you that the money for the Goods, including the amounts paid by the Buyer for the delivery of the Goods, shall be refunded to the account from which you paid for the Goods, at the latest within 14 (fourteen) days after the Goods have been returned to the Seller and/or reliable confirmation of the shipment of the Goods has been submitted to the Seller. The Seller shall not be deemed to be in breach of the refund conditions if it is unable to transfer the money due to the Buyer's fault (delay in returning the goods, failure to provide a bank account, inaccurate details, etc.).
8.6 When returning the goods, the Buyer must comply with the following conditions (not applicable to returns due to defects in quality):
8.6.1. the returned goods must be in their original packaging in good condition;
8.6.2. the goods must be undamaged by the Buyer;
8.6.3. the goods must be unused and in good condition;
8.6.4. the returned goods must be in the same condition as when received by the Buyer;
8.6.5. when returning the Goods, it is necessary to present the document of purchase and sale of the Goods and to fill in the return request form.
8.7. in the case of the sale of defective goods, the Buyer may ask the Seller to repair the goods, to replace the defective goods with suitable ones, to reduce the price of the goods, or to return the goods (does not apply to the case of a minor defect).
8.8.Goods of defective quality shall be repaired, replaced or returned to the Seller in accordance with the legislation of the Republic of Lithuania in force at the time of purchase of the goods and these Rules.
